More flow when we simplify the life of a service technician
The Personal Service Technicians keep Volvos in motion. Every year they maintain and repair more than 1 million cars. To handle such large quantities while taking good care of the customers, support from efficient digital solutions that are easy to use and that saves time are crucial. We have managed to cut half of the administrative time for our Personal Service Technicians.
Basically, we have built our solutions to create better flow during the day. We have optimized every section, from workshop bookings, the job in the workshop and, finally, the handover of the finished car. We give the technician a good start of the day with an overview of the calendar. Through this, the technicians can plan their work and create a good structure. When the job is about to be done, we have strived to minimize friction by making the solutions easy to learn and creating simple flows through the systems. To give our technicians more time with the customer and the car.